FAQ

General FAQs

  1. What is Widetraders.pk?
    Widetraders.pk is an online platform specializing inAs Pakistan’s leading online dollar store, we specialize in offering a vast selection of premium goods in multiple Categories like kitchen accessories, home & wall Decor, health & beauty etc.

  2. What products do you offer?
    We offer a wide range of products including kitchen accessories, home & wall Decor, health & beauty, wardrobe and organizers, babies & toys, Hangers & Hooks etc.

  3. Is Widetraders.pk a reliable platform?
    Yes, we are a trusted and registered business in Pakistan, committed to providing authentic products and excellent customer service.

Order & Payment FAQs

  1. How can I place an order?
    You can place an order directly through our website by selecting your desired products and proceeding to checkout.

  2. What payment methods do you accept?
    We accept various payment methods including cash on delivery (COD), bank transfers, JazzCash, EasyPaisa, and credit/debit cards.

  3. Is cash on delivery (COD) available?
    Yes, we offer COD across Pakistan. However, some areas may have restrictions.

  4. Do you offer installment plans?
    Currently, we only accept full payments. However, we may introduce installment options in the future.

Shipping & Delivery FAQs

  1. What are your delivery charges?
    Delivery charges vary depending on your location and order size. Some orders may qualify for free shipping.

  2. How long does delivery take?
    Delivery usually takes [4–5 business days] for major cities and [5–6 days] for remote areas.

  3. Do you ship internationally?
    Currently, we only deliver within Pakistan.

Returns & Refunds FAQs

  1. What is your return policy?
    We accept returns within 7 days if the product is unused, in original packaging, and has manufacturing defects.

  2. How can I request a refund?
    Contact our customer support with your order details, and we will guide you through the refund process.

  3. How long does a refund take?
    Refunds are processed within 4–5 business days after approval.

Account & Security FAQs

  1. How do I create an account?
    You can register by clicking "Sign Up" on our website and providing the required details.

  2. What should I do if I forget my password?
    Click on "Forgot Password" on the login page and follow the instructions to reset it.

  3. Is my personal information secure?
    Yes, we use secure encryption methods to protect your data.

Customer Support FAQs

  1. How can I contact customer support?
    You can reach us via:

  1. What are your working hours?
    Our customer support is available working hours, e.g., 11 AM–7 PM, Monday to Saturday.

  2. Do you have a physical store?
    No, Currently we don't have a Physical Store.

  3. Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via SMS/email.